Coins & Refunds Policy

Last updated: November 8, 2026

What coins are

Coins are virtual items used only to play games inside Jackpot Boardwalk.
Coins have no cash value. They can never be cashed out, redeemed, exchanged for prizes, or sold, traded, gifted or transferred to anyone.
Buying coins is optional. You can always play with free coins from the free bonus (every 3 hours, or every hour when you run out), the daily wheel and level-ups.
When you buy coins you receive a limited license to use them, as described in our Terms of Service.
First-purchase offer: for 24 hours after you confirm your email, your first coin pack gets double coins. It applies once per account, to one coin pack (not the piggy bank or a Boardwalk Club membership), and the coins shown at checkout are what you receive. If that purchase is refunded or charged back, all of its coins are removed.

Refunds

All purchases are final once coins are delivered, except as listed here or where the law requires a refund.
Web purchases (Stripe): if a purchase was unauthorized, accidental, or the coins never arrived, email customerservice@jackpotboardwalk.com within 14 days with your account email and receipt reference. If we approve a refund, the coins from that purchase are removed from your balance.
Boardwalk Club membership:cancel anytime in Account → Boardwalk Club; it stops the next renewal and your benefits last until the end of the paid month. If you were charged for a renewal you didn't intend (for example you forgot to cancel) and haven't opened a Club Chest since that charge, email customerservice@jackpotboardwalk.comwithin 14 days and we'll refund it and end the membership.
App Store / Google Play purchases: refunds are handled by Apple or Google under their policies. Request them at reportaproblem.apple.com or through Google Play order history.
Chargebacks:if you dispute a charge with your bank, the related coins are removed and purchasing may be suspended while we review it. Please contact us first. We're happy to help.
Restricted locations:purchases from places where we don't offer purchases, including Washington State and anywhere outside the countries we serve, are automatically refunded and no coins are delivered.
Unused coins are not refundable when you close or delete your account.

Missing coins?

Coins usually appear within seconds of payment. If they don't show up after a few minutes, refresh the game, then email customerservice@jackpotboardwalk.com with your receipt reference.

Spending controls

Set daily, weekly or monthly spending limits anytime in Account → Responsible Play.